If you’re having trouble using ProtonVPN, follow these easy steps to get it working properly again as fast as possible.
The “protonvpn cannot be installed on the following windows versions” is a problem that has been present for a while. ProtonVPN provides 8 easy steps to fix it fast.
The Swiss business Proton Technologies AG, which also runs the well-known encrypted email service ProtonMail, operates ProtonVPN, a VPN service.
In order to provide millions of people the much-needed internet privacy and security, a group of scientists who met at CERN (the European Center for Nuclear Research) agreed to launch the Proton corporation as a crowdfunded initiative.
ProtonVPN might be the solution for you whether you want to stream geo-restricted audio-visual material, access certain blacklisted websites, or are just worried about your online privacy, anonymity, and security while browsing.
However, ProtonVPN may sometimes not function correctly or at all on your device. For this reason, you must adhere to the instructions provided below if you want to ensure that your VPN client is set up correctly on your system.
How can you proceed if ProtonVPN isn’t functioning?
The following circumstances do not function with ProtonVPN:
- Firestick, Chromebook, and Android devices
- OSs: Linux, macOS, and Windows
The following troubleshooting notice appears on Windows computers more often than other operating systems:
Keep reading for more information as we go a bit deeper.
First, examine your internet connection.
You could see the following issue while attempting to log in to the ProtonVPN Windows client with your credentials:
A functional network is what ProtonVPN is looking for.
This issue often occurs when your internet connection is unreliable or unavailable and you are unable to reach their authentication server.
As a result, you must examine your device’s network connection and ultimately do a speed test to make sure you are securely connected to the internet.
- Navigate to Start and choose Settings.
- Click on Network & Internet.
- Check the status of your network by going to Status.
Test the speed of the internet
- Visit the webpage for Speedtest by Ookla.
- Press “GO” to begin the exam, then wait.
- Verify that your upload and download speeds are within the acceptable range.
2. Delete any cookies.
For the purpose of enhancing your surfing experience, your browser stores information from websites you have visited.
These information, nevertheless, build up over time and might obstruct your secure channel connections and VPN integration.
You may try cleaning your browser data (history, cache, and cookies) as shown in the example below using Google Chrome if ProtonVPN is not functioning.
- Select Settings from the menu.
- Go to Clear browsing data after clicking on Privacy and security.
- Make All time the selected time range.
- Choose Cached images and files, Cookies and other site data, and Browsing history.
- Tap Clear data.
3. Install the TAP driver once again
Your TAP adapter may have been damaged either in use or after installation if you are able to enter into the ProtonVPN Windows client but observe that connections to servers fail.
If ProtonVPN’s tap adapter is missing, you must first delete it before reinstalling it as stated below.
- In the search box, enter “Device Manager” and press the Enter key.
- TAP-ProtonVPN Windows Adapter V9 may be found under Network Adapters.
- Click Device Uninstall.
- Reinstalling the driver for your particular operating system is necessary:
Reinstalling your TAP driver automatically using a driver updater program like Driverfix is a simpler and quicker approach. These tools will install the appropriate drivers, avoiding any issues.
4. Change the DNS addresses for the TAP adapter to automatic
You must ensure that the DNS addresses in the TAP adapter are set to automatic in order for your ProtonVPN client to successfully create a connection if your TAP adapter is not setup correctly.
Observe the actions listed below to do it.
- Access the Control Panel.
- Click on Network & Internet.
- Select Network and Sharing Center by clicking.
- Select Modify adapter settings.
- Select Properties by doing a right-click on the TAP-Windows Adapter V9.
- Uncheck IPv6, then click on IPv4 and choose Properties.
- Make sure to tick Obtain an IP address automatically and Obtain DNS server address automatically.
5. Change to a different VPN provider
Even though ProtonVPN is a great service, if you continue to have problems, such ProtonVPN not connecting, even after attempting the above steps, it may be time to consider moving to another VPN.
There are numerous solutions available nowadays, and you may discover suitable substitutes that provide limitless bandwidth and privacy policies that are as open.
Private Internet Access is one such VPN service provider. It provides open access to more than 30 000 servers throughout the globe.
A dedicated IP address and a private server are just two of the numerous cutting-edge services offered by PIA. These will ensure that you get over any ISP limitations and blocked IP issues.
With the killswitch function, PIA keeps you safe if the connection stops. Additionally, it has virus and ad-blocking capabilities. As a result, browsing is now much safer.
Because it has so many servers, this VPN offers excellent speeds. Additionally, the split tunneling capability may be used to increase speed if necessary.
You may use your real IP address for certain things on your PC while still being able to connect to a VPN server for others. This might be helpful if you want to put gaming first and stay away from lag or ping problems.
All of the main operating systems are supported by this VPN service, which also includes mobile applications specifically designed for them. Up to 10 devices may connect with one subscription.
Access the Internet privately
6. Verify that you are not going over your connection limit.
Your connection may fail if you have too many recently established connections (attempts) that were improperly terminated or if you have the maximum number of devices connected.
You must make sure that no more devices are linked to ProtonVPN with your account since various plans have varied limits on the number of permitted connected devices.
Additionally, you may try reconnecting to a new server after waiting about five minutes since the ProtonVPN servers frequently delete old and inactive connections.
The ProtonVPN client will identify such connections and shut them after a certain amount of time if your connection was improperly ended (for example, because your WiFi connection stopped or your device abruptly crashed).
7. Change your DNS configuration
Even when a VPN connection has been created, ProtonVPN may not be operating correctly if you attempt to visit a certain URL and get no results.
Your DNS settings are not changed automatically, therefore if they are not set up correctly, you must manually change them by executing the instructions listed below in CMD (command prompt).
Make sure you have the most recent ProtonVPN client version installed on your device before continuing.
- Type cmd into the search box.
- When you right-click it, choose Run as administrator.
- Once you’ve opened the command line, type the following commands one at a time:
- /release ipconfig
- /flushdns in ipconfig
- /renew ipconfig
- reset netsh interface ipv4
- reset netsh interface ipv6
- Restart your computer, then attempt to connect once again.
8. Speak with ProtonVPN customer service
You also have the option of getting in touch with the ProtonVPN support staff if none of the aforementioned fixes work for you.
Any extra pertinent information pertaining to your particular connection problems or error messages should be included in your report.
You should provide your connection logs, which are located in the following locations on your computer, to assist the support staff in identifying the issue.
- C:Users<Your_Windows_Username>AppDataLocalProtonVPNlogs
- Cu200b:ProgramDataProtonVPNlogs
Conclusion
We are well aware of the value that a VPN service can provide for many people, and we really hope that you will be able to resolve any outstanding problems that prevent your ProtonVPN client from operating as intended.
When utilizing a VPN service, consumers sometimes run into issues, just like with any other piece of software.
Under typical conditions, you ought to be able to isolate any possible problems and identify the malfunction’s primary cause after carefully implementing the aforementioned fixes.
The last but not least alternative is to get in touch with ProtonVPN customer service if you still can’t figure out how to solve your problem.
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